UPS
General Information
Established in the United States in 1907, UPS has been delivering parcels for over 100 years. The company is now one of the world leading door-to-door courier and logistics providers, delivering an average of over 16 million packages and documents every day. We are proud to offer five premium UPS Services at heavily discounted rates: UPS Standard®, UPS Expedited, UPS Express®, UPS Express Saver® and UPS Access Point™.
Please see the table below for an at-a-glance comparison of the UPS services we offer:
| Service | Suitable for: | Information | UK | Europe | Rest of World |
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| Flexible, express UK parcel delivery for a fixed price. Drop your parcel off and/or have it delivered to one of the thousands of UPS Access Points across the country. Maximum chargeable weight of 15kg and maximum length 80cm. Click here for more information |  |  | |
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| Documents must be placed in a branded UPS envelope and must weigh no more 0.5kg. As a guide, the envelope measures approximately 335x240mm and can hold up to 150 pieces of 90g/m² A4 paper. Please click here for more information. | | | |
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| Documents must be placed in a branded UPS envelope and must weigh no more 0.5kg. As a guide, the envelope measures approximately 335x240mm and can hold up to 150 pieces of 90g/m² A4 paper. | | | |
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| Next business day delivery to most European addresses and fast delivery worldwide. Delivery to more than 215 countries and territories worldwide | | | |
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| Next business day delivery to most European addresses and fast delivery worldwide. Delivery to more than 60 countries and destinations | | | |
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| For less urgent shipments to destinations outside Europe. | | | |
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| For less urgent shipments within Europe. | | | |
*You can access country-specific transit time estimates for UPS services by entering your collection and delivery addresses here.
Size and Weight Restrictions
Restrictions may vary depending on the destination of your shipment. The following information is provided as a general guide:
- Maximum weight: 70 kg to most areas
- Maximum length: 270cm
- Maximum size: 330cm girth*
Girth is calculated as follows: (sum of two smallest dimensions X 2) + longest dimension.
For example: for a parcel of dimensions 20 x 30 x 40cm:
(20 + 30) x 2 + 40 = 140cm
Dimensional Weight
Your shipment will be charged by either actual weight or volumetric weight – whichever is greater.
Dimensional weight, also known as volumetric weight, is a value derived from the size rather than the weight of your parcel and may apply if your parcel is particularly large and contains relatively light items.
UPS calculates volumetric weight on import services from countries outside of the EU, by multiplying the three dimensions of your parcel together and dividing by 5000.
For example:
| Service | Parcel Weight | Actual Weight | Dimensions | Divisor | Volumetric Weight | Chargeable Weight |
| UPS Standard ® | 10kg | 10kg | 50 x 30 x 20cm | 5000 | 5kg | 10kg |
| UPS Standard ® | 10kg | 10kg | 50 x 60 x 40cm | 5000 | 24kg | 24kg |
Surcharges
| Category | Description | Fee |
| Extended area surcharge | Administered if the delivery location is classed as falling within an “extended” area. Addresses can be checked here | £16.65 or £0.31 per kg, whichever is greater. This will be added at time of booking. |
| Remote area surcharge | This surcharge is applied for delivery to an area beyond UPS extended areas, which are less accessible for deliveries. | £21.10 or £0.39 per kg, whichever is greater. This will be added at time of booking. |
| Address correction | Administered if any part of the collection or delivery address is missing or incorrect | £5.10 per consignment |
| Additional handling | Charged for: Any article that is not packaged in a cardboard box or that is encased in an outside shipping container made of metal or wood. | £3.60 per package |
| Large package surcharge | Any package with a girth greater than 330cm or a weight greater than 70kg | £30.25 per package |
| Duty Reversal | Admin charge administered for billing customs duties and taxes to the shipper rather than the receiver | £13.40 per consignment |
| Residential Delivery | Applies if the delivery address is a residential address. | £1.95 per consignment |
| Signature Required | Applies if signature is requested upon delivery to a residential address. | £0.95 per consignment |
Please note that any surcharges on deliveries to EU countries are subject to VAT.
Prohibited Items
- Our list of hazardous, prohibited and owner’s risk items is available here.
- For up-to-date information specific to UPS, please check their prohibited items page Please note that prohibited items are subject to vary depending on your delivery destination.
- If you’d like advice on whether or not your items are prohibited, please contact our us, email or telephone +44 (0) 333 0144 055, Mon – Friday: 9:00 – 17:00 Sat : 10:00 – 14:00 .
- Suitcases are not accepted on UPS services.
- Pallets cannot be sent via UPS services.
X-Ray Policy
Due to heightened security measures UPS may deem some items to be ‘too dense for x-ray’ in which case they will be returned. We are unable to supply a list of items to which this may apply however heavy car parts and audio equipment are often returned for this reason. We apologise for any inconvenience caused by these measures which are outside our control.